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Frequently Asked Questions

Below are questions and answers to the Charity Choice Directory, Charity Choice Services Directory, Goodwill Gallery and Will bequest.

Click on the question to be directed to the answer.

Charity Choice Directory

Charity Choice Services Directory

Goodwill Gallery

Answers

Charity Choice

1. Need help finding a UK registered charity?
See below for the search options you can use to find a UK registered charity:

Charity Choice Directory online - Explains the various ways of searching for a charity in detail.

Charity Category - The category search lists the 34 categories into which they are divided. Once a category has been chosen a list of all the charities in that field will appear. If the entry is highlighted you may click on it to get more information on that particular organisation.

Charity Search - Search for a UK charity by location, name, charity registration number , charity category and/or keyword. Please note, the more defined your search is, the limited your results become.

With the charity name field you may enter the full charity name or part of the name.

If you are unsure of the entire charity name you may enter only part of the name. e.g. 'field' will find all charities that have the word field anywhere in their charity name.

This will retrieve 'Abbeyfield Society Ltd', 'Spitfields Crypt', 'Field Lane Foundation' etc.

Within the town and county field you may enter the full town or county name otherwise you may use an * as a wildcard if you are unsure on the spelling. E.g. 'Lon*' will bring back charities in London and '*Midlands' will retrieve charities in West Midlands.

Within the country field you may select Channel Isles, England, Northern Ireland, Scotland or Wales. Charity Choice is a UK directory which is way we only have countries within the United Kingdom.

Within the Charity Registration Number field the Charity Number must be entered in full. e.g. 243387 will retrieve National Benevolent Fund for the Aged.

The keyword search field searches for words within the following fields charity name, category and charity description field. Often charities provide additional text about their aims and work they do. Please note only ONE word can be entered in this field such. eg; legacies, donation, arthritis etc.

2. Need help with the charity results page?
A list of results will appear that matches your search criteria, this consists of the charity name and telephone number. Those entries on the results list underlined may be clicked on to retrieve more information. Once you have clicked on your charity of interest you will find contact and address details of the charity plus additional text if this has been supplied.

The results are listed in an alphabetical colour coded order, which allows you to view charities who have the most extensive information first. Those charities highlighted in blue have additional information of over 100 words contained in their full details. Green contains 50-100 words whilst yellow contains 1-50. Those entries in beige contain only address details without any additional details about their charity. If you would prefer a strict A - Z charity listing click on the grey box 'Switch to alphabetical ordering'. If you wish to add or amend your charity details click on the Add/Amend Entry button.

3. Would you like more information about the charity full details page?
This gives you full contact information for the charity such as charity name, charity registration number, full address, telephone, fax, e-mail and web address. Charities can also submit a mission statement or additional information about their charity. Some charities have requested a bequest button, this allows users to make a bequest to that particular charity as part of their Will. In order to make a donation to charity use the contact details on this page and contact them directly. All donations are greatly received by all charities listed in Charity Choice. Please quote Charity Choice when making contact. To amend your charity's details click on amend entry

4. Would you like to add or amend your entry within the directory?
To add extra details to your existing entry or to add a new charity click here to add and amend your charity details.

5. How do I order the Charity Choice Directory?
Charity Choice publish a range of charity reference material designed for those working in or with the charity or not-for-profit community. These include Charity Choice UK, Charity Choice Scotland, Charity Choice Northern Ireland, Charity Choice Services Directory, Charities Digest and the Guide to Social Services. Click here for more information about these products, alternatively order online.

6. What advertising opportunities are available?
Charity Choice offers a wide range of advertising opportunities in both print and web publications. Costs vary depending on the type of exposure your charity or firm needs. For a full list of advertising options and the benefits they provide click here.

7. Can we link the charity search to our website?
Yes, Charity Choice provides you with the opportunity to have a charity search box which links into the Charity Choice database. This is FREE of charge. Click here for more details on adding Charity Choice Directory to your site.

Charity Choice Service Directory

8. Need help finding a charity services provider?
Charity Choice Services Directory has over 2,000 suppliers of goods or services for the charity industry. To search the directory online click here alternatively order a copy of the publication.

9. Need help with the search results page?
A list of results will appear that matches your search criteria, this consists of the company name, category and full contact details. Those entries on the results list underlined may be clicked on to retrieve more information. Once you have clicked on your charity of interest you will find further details of the service provider. Companies who have provided extra details about themselves will appear first in alphabetical order. Those entries below these contain companies in alphabetical order with only address details. If you wish to add or amend your company details please email editorial.

10. Would you like more information about company details page?
This gives you extra information on the company such as full contact details including telephone number, fax number, email address and website link. Companies can also submit additional information about their service. An additional feature is having a map to help you locate the company. Please note the companies decide what information they wish to display online. If your company is listed and wish to amend your details please contact our editorial team on 020 7566 8218 or email charitychoice@waterlow.com

11. Would you like to add or amend your company within the directory?
If a company wishes to amend their details within the directory please email Dominic Simpson or call 020 7566 8218.

12. How do I order a Charity Choice Services Directory?
Charity Choice publish a range of charity reference material designed for those working in or with the charity or not for profit community. These include Charity Choice Services Directory, Charity Choice UK, Charity Choice Scotland, Charity Choice Northern Ireland, and the Guide to Social Services. Click here for more information about these products, alternatively order online.

13. What advertising opportunities are available?
Charity Choice offers a wide range of advertising opportunities in both the print and web publications. Costs vary depending on the type of exposure your charity or firm needs. For a full list of advertising options and the benefits they provide click here. Alternatively, why not speak to a member of our sales team on 020 7549 8702 or email mstewart@waterloe.com

14. Can we link the Charity Services Directory search to our website?
Yes, Charity Choice provides you with the opportunity to have a charity services search box which links into the charity services database. This is FREE of charge. Click here for more details on adding Charity Choice Services Directory to your site.

Goodwill Gallery

15. How do I donate my unwanted goods to charity?
Goodwill Gallery is a notice board giving members of the public an opportunity to communicate with charities on their own terms. If you wish to donate any item to charity simply complete the submit offer form. Please note we only accept offers that are 100% free to the charity. Please note your goods will NOT appear live on the site immediately, the Goodwill Gallery is updated every Tuesday afternoon with new offers. Furthermore we are not responsible for the content of the offers on the Goodwill Gallery

16. How do I offer my free service to charity?
Goodwill Gallery is a notice board giving members of the public an opportunity to communicate with charities on their own terms. If you wish to offer your free services simply complete the submit offer form. It is our policy that we only offer 100% free services to charities without the charity being under any obligation to purchase or subscribe to any services or goods before getting something free. Please note your service will NOT appear live on the site immediately, the Goodwill Gallery is updated every Tuesday afternoon with new offers. Furthermore we are not responsible for the content of the offers on the Goodwill Gallery

17. How do I become a volunteer?
Goodwill Gallery is a notice board giving members of the public an opportunity to communicate with charities on their own terms. Simply complete the submit offer form with relevant information. If you would like to work in particular area only or have any particular skills you feel a charity would find useful add this information. Please note your details will NOT appear live on the site immediately, the Goodwill Gallery is updated every Tuesday afternoon with new offers. Furthermore we are not responsible for the content of the offers on the Goodwill Gallery

18. How can I remove my offer?
To remove your offer on Goodwill Gallery simply complete the remove offer form. Please complete all fields of the form, it is important for us to know which charities benefited from your offer as well finding out how you found the service.

19. How can I amend my offer?
Simply complete the submit offer form with the new details making a note that this is simply an amendment to an existing entry on the site.

20. How often do you update the site?
We update the Goodwill Gallery every Tuesday afternoon.

21. Why is my offer is not showing up on the website?
If your offer is not on the Goodwill Gallery this could be for a number of reasons such as:
a) The Goodwill Gallery is not updated yet - we update the site every Tuesday.
b) Your offer is not 100% free to charities, ie there must be no conditions to which the charity must meet before they can receive your free offer.

If none of the above apply then contact Jason Blackmore on 020 7566 5771 who can check if we have received the offer.

22. Why haven't any charities contacted me?
Despite the Goodwill Gallery being widely publicised to all registered charities within our Charity Choice database, we cannot guarantee that a charity will contact you to take up your offer. One reason we have found why charities tend not to contact donors is due to lack of information given about the offer as well as little or incorrect contact details given. Furthermore charities tend to go for goods where the donor delivers the item or services where the donor can come to charity's offices. If you feel a particular charity in your area would be interested in the goods or services offered feel free to search Charity Choice Directory online and contact the charity direct.